Q: Can I pay by check or cash?

A: No, payments can be made through our online portal or over the phone. Acceptable forms of payment include Visa, Mastercard, Discover, American Express, or automatic bank account transfer. 

Q: My access code isn't working, now what?

A: Please ensure your code is accurate and that your payments are up to date, lockouts occur if bills are unpaid for greater than 5 days. If you feel these are not the case, please call our customer service line. 

Q: What happens if the power goes out? Will the gate still operate?

A: The gate and key pedestals have an extended battery backup that should operate for numerous opening and closing cycles. In the event that electricity is out for an extended period of time, arrangements will be made for customers to access their belongings by other means. 

Q: Do you require long term contracts?

A: No, your agreement operates on a month-to-month basis. 

Q: Can I pick my spot myself?

A: Yes! Our system allows you to see which units are available and allow you to select your own spot. 

Q: Can I sign up in person or by paper?

A: No, all customer services are performed online or by phone. You can sign up for new units, pay your bill, cancel your service, schedule a move out, or join a waitlist for a desired unit. 

Q: Can you accommodate larger vehicles/trailers?

A: Possibly! Request a custom quote on our "Rent Storage" tab or send us an email at questions@kendrickstorage.com and we'll see what we can offer you!

Q: I see a barn near the property, is this available for covered storage?

A: No, the barn near the property is not a part of the storage facility and is not available for customer use. Please do not trespass on any areas not enclosed within the driveway and fenced area. 

Q: Are there any other fees for new customers?

A: Yes, there is a one time setup fee of $10 plus tax for all new rentals. Even if an existing customer opts to rent subsequent units, they must complete the new customer setup process and are subject to this fee. All other fees are associated with late or denied payments.

Q: If I move in during the middle of the month, how am I billed?

A: New customer billing is prorated for the current month and is billed in full once the billing cycle renews. Example: if you move in on the 15th of October you will pay a prorated amount and then will be billed a full month's rate beginning November 1. 

Q: If I move out in the middle of the month, do I get a refund?

A: No, move outs must be requested at least 5 days prior to the next billing date to avoid being charged. Customers can schedule a move out through their online profile or by calling our customer service line. Furthermore, all rentals are considered pre-pay and are not subject to prorated refunds should the customer decide to move out in the middle of the billing cycle.